Member Services Manager

Job Objective

The Member Services Manager is responsible for supporting the Member Services Department via the development and management of departmental strategy, as well as the successful execution of departmental strategic objectives. The Member Services Manager will work with other leaders in fulfilling the Mission of Whitehall relative to its growing Membership base, Museum programming, and private Member Events. The Member Services Manager will support the Flagler Museum by growing its Membership base, building strategic alliances serving to add value to the non-profit business, and managing the execution of world-class Museum programs and private Individual and Corporate Member Events.

Duties and Responsibilities

• Gain a deep understanding of the Museum’s Mission and use that knowledge to effectively educate Museum stakeholders, including Visitors, Members, and more
• Assist in developing and implementing a strategy for growing and sustaining the growth of the Museum’s Membership program, as well as Museum sponsored events and private Member Events
• Lead Museum Site Visits with prospective Members, VIPs and more
• Oversee the management of Member Events spreadsheets, ensuring all content is kept updated and accurate
• Oversee the compilation all Member Event data for each event, including Event Plans, Vendor Agreements, Certificates of Insurance, and more
• Ensure the upkeep and distribution of all Member Event Documents, including Member Event Guidelines, Member Event Agreements, and more
• Oversee the collection and track all Member Events related billing, including Membership Dues Invoices, Member Event Fees, and Refundable Damage Deposits
• Maintain the shared Member Events calendar updated
• Effectively collaborate across departments, including Curatorial, Visitor Services, Public Affairs, Facilities, and more, to achieve departmental and organizational wide goals
• Maintain detailed notes and continuously update and organize Vendor files
• Act as a point of contact for vendors and manage vendors expectations on all Member Events related communications
• Track event anniversaries and effectively execute Member communication tasks
• Continuously find ways to create, grow and sustain relationships with Museum stakeholders, including Members, Contributors, Grantors, and more
• Support the Museum during events, including on the weekends and late nights
• Add value to the Museum via support of inbound requests, building cost and other resource efficiencies internally, and effectively communicating internally and externally

Qualifications

• At least 12 to 15 years of experience Membership management, relationship building, event management, marketing, communications, and development
• Bachelor's degree in Museum studies, history, marketing, communications, or related studies required
• Deep and current knowledge of event and membership management
• Excellent interpersonal and communicational skills, both verbal and written
• Demonstrated leadership, teambuilding, communications, project management and financial management skills
• Positive attitude, good interpersonal skills, flexibility and commitment to collaboration, customer service, strategy and innovation
• English fluency

Qualified applicates should submit a cover letter, resumé, and a visual portfolio.